Strategy & Thinking
01 / 03
The report nobody opened
The most valuable insight in your funnel is in the report nobody opened.
The Dead Sea Scrolls sat in a cave for two thousand years.
Not because they were hidden. Because nobody thought to look there. The area wasn't remote or inaccessible — it was passed regularly. The scrolls weren't lost. They were just in a place that didn't match anyone's model of where something significant would be found.
A Bedouin shepherd threw a rock into the cave looking for a lost goat. That's how they were discovered.
Important things feel like they should be in obvious places. They're usually in the place nobody checked.
The tension this piece is built on
The biggest insight in your funnel data right now is probably working the same way.
It's not in the metrics you check every week. It's in the report that seemed too granular to matter, the segment that seemed too small to investigate, the drop-off point that wasn't dramatic enough to flag.
It's been sitting there the whole time. Completely visible. In the place that didn't look worth checking.
Written by Hiba Belkhayat · Assumption → Reality → Shift